Performance Optimization
Operational & Technical Oversight Overview
Stabilize CX Operations With the Support You Need—Exactly When You Need It
Acliviti provides hands-on operational and technical support as part of our managed services offering. We embed with your teams to fill skill gaps, maintain system health, manage transitions, and ensure business continuity—without adding long-term headcount or internal strain.
CX Platform Support
Technical Oversight for the Tools You Rely On
From day-to-day platform administration to performance tuning and IVR optimization, we help you run your CCaaS, UCaaS, and CRM environments more efficiently. Our experts configure, integrate, and manage CX systems so your teams can focus on customer-facing work—without interruption.
Explore Platform Requirements & Implementation
Technical Staff Augmentation
Add Capacity Without Adding Headcount
We provide embedded technical support across IVR platforms, CCaaS/UCaaS environments, CRM systems, and integrations. Whether you’re managing high-volume change, facing resource shortages, or planning a transformation, we deliver hands-on expertise without the need for long-term hiring.
Support CX Tech Stack
Bridge Skill Gaps
Scale With Flexibility
Functional Staff Augmentation
Reinforce CX Operations With Specialized Support
Our functional support team helps manage key CX processes like reporting, QA, knowledge management, and customer journey execution. We help reduce operational strain, improve delivery consistency, and strengthen the connection between your strategy and day-to-day experience.
Extend Operational Capacity
Drive Quality and Consistency
Free Up Internal Teams
Business Continuity Support
Stay Prepared for the Unexpected
We help you prepare for the unexpected with continuity planning that protects uptime, preserves performance, and reduces customer disruption. From outage response to staffing coverage to recovery oversight, Acliviti helps you stay operational during transitions, instability, or rapid change.
Plan for Disruption
Protect Service Levels
Recover With Confidence
Request a Consultation
Let’s Make Sure Your Operations Are Built to Last
Whether you need stronger systems, more hands-on support, or better continuity planning—we’re here to help.
What Our Clients Are Saying
"Partnering with Acliviti has been a significant asset in refining our CX strategy. Their personal expertise, attention to detail, and consultative approach have been central to the success of this partnership."
— Anonymous
"Their process maturity, top-notch people, and agility as an organization make for the right partner to have at the table for supporting complex technology transformation projects."
— Terry Davis, Sr. Director of Enterprise Technology - Buildertrend
"Acliviti was able to be the bridge between the business operational teams and the technical teams, to ensure a smooth rollout."
— Keith Parris, VP, Contact Center Operations & Technologies
"We brought in Acliviti under serious pressure with a hard deadline and no room for delays. Acliviti did just that on time, on budget, and with a level of care that’s rare. They didn’t just take requirements at face value. They dug in, learned how our business runs, and made strategic recommendations that stuck."
— $7B global company
"A health check 18 months later allowed us to visualize opportunities within our tech stack that were available to us and most importantly, that we were ready to use/implement."
— Anonymous, Post-Implementation Review
"Acliviti partnered with us as an extension of our team, bringing added business acumen to stay true to benefits and target outcomes. I value partners who are creative in thinking and problem solve without having to be challenged, taking the initiative to think about cause and effect of project tech blockers."
— Rupert Abbott, Head of Legal, Risk, Compliance, Aon